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ITIL stands for Information Technology Infrastructure Library. It provides a comprehensive, consistent and coherent set of best practices focused on the management of IT service processes while promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.
What ITIL is about:
- Aligning IT services with business requirements
- A set of best practices -- not a methodology
- Providing guidance, not a step-by-step how-to manual; the implementation of ITIL processes will vary from organization to organization
- Providing optimal service provision at a justifiable cost
- A non-proprietary set of best practices - public domain
New Horizons Ireland partner with D-ICT Solutions and Exin . This partnership gave New Horizons Ireland the flexibility to offer a suite of premier offerings and resources that enable our clients to initiate and sustain process improvements in operations. D-ICT Solutions is a global service management consulting and training company.
To learn more about ITIL training, processes, certifications and improvements, please email us or call +353 1 8898700
Quality learning is the key to certification. At New Horizons, you'll get the best in quality and flexibility that only the world's largest training company can offer. Regardless of the certification that you are interested in, you'll receive comprehensive training from highly qualified instructors, authorized training and curriculum materials, and the flexibility to schedule your courses anywhere and anytime, day or night. |
New Horizons offers a multitude of technical courses that are required to earn the most well-known and credible certification programs in the IT industry today. To view the certification options click the links in the upper right hand corner of this page. |
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